From the perspective of macroeconomic transmission to domestic 2B enterprises , the overall domestic business environment is not optimistic, and domestic 2B companies relying on executive email list traditional growth models have become increasingly difficult to maintain further significant growth. Customer experience, how to drive the growth of To B business? China's GDP growth rate from 2010 to 2019 In recent years, the concept of 2B has executive email list been highly respected, and many entrepreneurs have sprung up to enter the market. Purchasing efforts, although the initial financial returns can be obtained.
But when competitors follow suit and the functions tend to be similar, the additional benefits will disappear. Longer transaction cycles, more complex products and services, more executive email list diverse decision makers, and fewer potential buyers, etc., these factors restrict its sustainable and rapid growth. How does customer experience drive the growth of To B business? 2B and 2C companies Difference At this time, customer experience executive email list with both internal and external training will become a new engine for differentiated growth. Customer-centric" customer experience upgrade is a compulsory course for all 2B companies in the era, and more and more 2B companies begin to pay.
Attention to "customer-centric" customer experience upgrades. We hope to stand out from the crowd by adopting "customer-centric" strategies and initiatives. Taking the product executive email list manufacturing industry as an example, product and pricing are the focus of competition, and customer experience does not seem to be a must. But 2B industry leaders such as Boeing, GE, IBM, etc. However, they have improved product experience. provided more flexible charging standards and free trial strategies, increased customer stickiness, and scrambled new customers. Taking the enterprise service industry as an example, personnel and services executive email list are the focus of competition, and customer. The value of experience in the enterprise service industry is particularly important.