"Tu Gecao" is a service that helps APP and other applications to quickly build feedback communities and 2B services, involving three roles: user (C-side), developer (B-side), and platform. The following text discusses these three dimensions. user First look at the question: what is the purpose of the user feedback question? Is it to solve the problem? So how to let users quickly solve the problems he encounters is the key point. Now users can try to solve the problem by viewing the FAQ, posting, and filling in feedback, as shown below: The user's operation path is clear, then: When users read the FAQ, what is the probability that they can be solved? When users find
FAQs useless, what's the next step? How to let users see the answers as soon as possible when the questions reported by users already exist? So in order to solve user problems as quickly as possible, can we add a little logic to optimize the process, as phone number list shown below: When a user comes to the feedback page with a question and clicks "Useless" after viewing the FAQ, the user should be advised to give feedback instead of showing "Submission successful! Thank you very much for your feedback, we will try to do better". When users give feedback, with the increase of user input or when clicking submit, relevant posts with official replies can be found in the replies to tell the user
to help him solve the problem. The process of actively recommending relevant resolved posts should also be reused in normal feedback. Through the change of the above process, the probability of users to solve the problem as soon as possible and on their own is increased. This change also has a good by-product: if the user initiates feedback after clicking on useless, the likelihood that the feedback will be valuable is higher. Secondly, user feedback is to solve problems, so try not to create problems again, and don’t let users feedback: this feedback process is not good. Feedback is a process of expressing opinions, so can its interaction logic be similar to that of publishing Moments, QQ space, and Weibo that are commonly used by users? By comparison, we will find that,